These terms apply to purchases made in the online store of Netexpert Informatique ("Netexpert"). By placing an order, you accept them.

1. Customers: businesses only

The online store is reserved for businesses. By placing an order, the buyer declares that it is buying for the needs of its business and provides the business name. Netexpert may refuse or cancel an order that does not meet these conditions; the amount paid is then refunded in full. An individual who wishes to buy may contact us for a quote.

2. Prices and payment

Prices are in Canadian dollars, taxes extra (GST and QST), at the price displayed when the order is placed. Payment is made online through PayPal. In the event of an obvious pricing or description error, Netexpert may cancel the order before it ships; the amount paid is then refunded in full.

3. Availability

Products ship from our suppliers' warehouses. Displayed availability is an estimate. If a product is out of stock after the order, we notify you: you may then wait or cancel the item before it ships, at no charge.

4. Delivery

We deliver in Quebec only. Shipping costs are calculated at checkout from the weight and dimensions of the parcel; items too large for a parcel are delivered on quote. Indicated delays are carrier estimates. Risk passes to the buyer upon delivery.

5. Refused or unclaimed parcels

If a parcel is refused or not claimed, the outbound and return shipping costs actually charged and a 15% restocking fee are deducted from the refund.

6. Returns

A non-defective product may be returned within 10 days of delivery, in its sealed original box, complete and in perfect condition, after obtaining a return authorization number from us. A 15% restocking fee applies. Return shipping is paid by the buyer and shipping charges are not refunded. Opened boxes are not accepted. Software, licences and subscriptions, special or custom-configured orders and opened consumables are final sales.

7. Defective on arrival

A product that is defective on arrival must be reported to us within 7 days of delivery. We then arrange its exchange or replacement under the manufacturer's policy; a photo, the serial number or a diagnosis may be requested.

8. Warranty

Products are covered by their manufacturer's warranty, under its terms and duration. We help you open a case with the manufacturer. To the extent permitted by the Civil Code of Québec, Netexpert offers no other warranty, which does not limit the warranty owed for a defect that Netexpert knew of or could not have been unaware of.

9. Liability

To the extent permitted by law, Netexpert is not liable for indirect damages (loss of profits, data or business). Its liability is limited to the price paid for the product concerned.

10. Governing law and courts

These terms are governed by the laws of Quebec and Canada. Any dispute falls under the courts of the judicial district of Terrebonne (Quebec).

11. Changes

These terms may be modified; the date above is then updated. The version in force when an order is placed applies to that order.

Contact and return requests

Netexpert Informatique, 98 rue Blanchard, Local 116A, Sainte-Thérèse (Quebec) J7E 4R9
info@netexpert.ca
450-735-1466

See also our terms of use and our privacy policy.

Business Terms of Sale